Welcome to the home of the MHIS Helpdesk

 

Our Mission

 

The mission of the Help Desk is to provide staff and students with an effective primary point of contact for recommended software and computing resources. The Help Desk will resolve the issue or distribute the call to the appropriate staff, technology group, or appropriate resource in order to best meet the needs of the client.

Our skilled support staffs are your initial support contact and provide immediate response to many questions and problems about computing, telecommunications and information technology. The Help Desk also serves as a clearinghouse for system and software problems.

Questions and problems requiring more expertise in specialized areas are referred through the Help Desk to other MHIS Staff. Our staff continuously keeps the Help Desk informed concerning changes, upgrades, problems, and improvements to technology resources.

The Help Desk contacts are traced in order to identify needs and improve service, so please be prepared to provide your name and location when calling.

Volume

The Help Desk averages 1,000 to 2,000 calls per month

 

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