MHIS came to the realization that they needed to do a better job of managing and tracking their Projects.

During Sabina Sitaru’s initiative to get her Project Management certification, she was successful in getting approval for the creation of a Program Management Office. In February 2011 Lauri Johnson was hired to develop the MHIS PMO.

The PMO took a field trip to the Boston PMO in July 2011. Armed with a long list of questions, we met with their PMO and learned about how they were established and reviewed their process. We also touched base with PMO’s in Montana, Virginia and Seattle for guidance.

The PMO spent months researching forms, documents and processes and created our current MHIS Process Document as well as various forms and documents. In January 2012 a Project Management tool was implemented for tracking of all projects. We also have a Customer Survey process in place for all completed projects.

The PMO has helped MHIS meet the Mayor’s goal of RESPONSIVENESS - Making professional and fiscally responsible decisions based on data and delivering quality customer service.

Sabina Sitaru and Lauri Johnson are both certified by PMI as Project Manager Professionals.


Project Management Web Site
MHIS Self Service
Property Viewer Web Application